Contact us

Payment Details -	Payments can be made by all major credit/debit cards by phone on the above number or you can send a cheque to the above address (please be aware that all cheque payments orders will only be despatched once the cheque is cleared). Please do not send us your card details by email. Prices are subject to change without notice. Products are subject to availability. All prices on this website include VAT .
Delivery Policy -	For postage and packing costs please email us at opusmosaic@btconnect.com

Privacy Policy -	Privacy Policy We are committed to protecting the privacy of your data. We wish to respect any personal data you share with us and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will collect, use and store your personal data. We may update this policy from time to time, so please check it regularly. If there are significant updates, we will inform those people with whom we are in regular contact, such as email subscribers. Who we are Opus Mosaic is a small independent sole trader Arts business creating Glass and Mosaic products. Julie Stedman is the owner artist. When you provide your data to Opus Mosaic the data controller for the purpose of the Data Protection Act 1998 and General Data Protection Regulation will be Julie Stedman at address Opus Mosaic 57 Redhills Close Exeter EX4 1SE. The Opus Mosaic website can be found opusmosaic.co.uk (“the Website”). Why we collect Information We collect information to allow us to provide you with the information or service you have requested from us; to provide you with information which we think you will be interested in; to understand how people use the information we provide on our Website; to tailor information and services we provide to ensure they are relevant to you. How we collect information We collect information about you: 1. When you give it to us directly You may give us your personal data in order to receive further information or products in relation to Opus Mosaic (for example, if you request details regarding a mosaic class or ideas for a commissioned piece of art) Or when you otherwise engage with us on our Website. 2. When you visit our Website We may collect information about you when you use our Website. We use “cookies” via google analytics to identify you when you visit our Website. Amongst other things this helps us to understand our Website users and may enable us to improve the Website experience for you and/or other users. Please refer to our Cookies Policy for details on how and why we use this data. We may collect other information from your use of the Website, such as your IP address and access times. We may link our Website directly to other sites. This privacy notice does not cover external websites and we are not responsible for the privacy practices or content of those sites. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or Folksy or any third party services you access through them eg Paypal . You can reference their Privacy Policies to learn more about their privacy practices. We encourage you to read the privacy policies of any external websites you visit. What personal data we hold and how we use it We will typically hold the following information about you: • Your full name and your title • Postal address; • Telephone number(s); • Email address; • Records of your correspondence with us • Photos and digital images of your art works where you provide them to us; We will use your data to: • Provide you with the information, products or services that you request from us (for example, commission art ideas or class details) • Provide you with other information, products or services which we feel may interest you, when we have your consent to do so. This may include newsletters, tips, updates, and details of any promotions and competitions we are running. We may also send you details of events we think you may be interested in attending. • Keep a record of your relationship with us and, where you agree, communicate details of Opus Mosaic activities that you may have participated in to others (for example by publishing stories and photos on our Website); • Notify you about changes to our service; • Comply with applicable laws and regulations and requests from statutory agencies Communications and marketing We may contact you by post and telephone, and where you have provided consent, by e-mail, to let you know about our events and activities that might be of particular interest to you, our products; about the work of Opus Mosaic more generally; and to provide you with information about and the opportunity to participate in our events. We will provide the opportunity for you to opt-out from receiving our marketing communications every time we contact you. You can opt-out from receiving our marketing communications, or update your contact preferences at any time by emailing: opusmosaic@btconnect.com How we keep your data safe and who has access to it We are committed to ensuring that there are appropriate technical controls in place to protect your personal details including from misuse and unauthorised access. We do not sell or share your personal details with third parties for them to use for marketing purposes. We work with service providers and other third parties who help us to operate and to provide and improve our information, products and services, and we may share information with them for this purpose.We only permit them to use it to deliver the relevant service, and if they apply equivalent levels of protection that we do. We review any such policies before giving your data to these platforms. We may need to disclose your personal information upon request to regulatory and government bodies, law enforcement agencies and suppliers we engage to process data on our behalf. The information we collect from you may be transferred to, shared and/or otherwise processed at a destination outside the European Economic Area (“EEA”). If we do we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your information. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Corrections to your Information, your rights You have a right to ask for a copy of the information we hold about you, we also want to make sure that your personal information is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove information which is inaccurate. If you want to access your information, please send a description of the information you want to see and proof of your identity to opusmosaic@btconnect.com You can also opt-out of receiving all or some of our marketing / fundraising communications or request that we stop processing data about you for certain purposes at any time by contacting us using the details below. If you are unhappy with the way in which we have handled your personal data please contact us using the details below. We keep data for as long as there is a need to keep it in connection with the purposes for which it was collected. We may keep your personal data after a particular matter or exchange has concluded but purely for record keeping purposes and to be able to respond to queries. In some cases, we are also obliged to retain your personal data to comply with legal or statutory obligations (for example, to keep records of contractual or financial matters). Whilst the specific time periods vary depending on the circumstances, in general we will not keep records that include personal data for more than 7 years after a particular matter or exchange has concluded. In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name, to help us ensure that you are not contacted again. Contact Please let us know if you have any queries or concerns about the way that your data is being processed by contacting us on the details below. You are also entitled to make a complaint to the Information Commissioner’s office, and for further information see the Information Commissioner’s guidance here https://ico.org.uk/for-the-public/personal-information. Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to Julie Stedman at opusmosaic@btconnect.com Changes to this privacy policy We keep our privacy policy under regular review. This privacy policy was last updated in May 2018. Opus Mosaic Cookie Policy The Opus Mosaic Cookie Policy can be seen below
. Cookie Policy-	. Online use of cookies This website uses cookies set by Google Analytics, which are used to collect information about how visitors use the site. The cookies collect information anonymously, such as the number of site visitors, from where they came to the site and the pages they visited etc. None of this information enables identification of individuals Should you wish to opt out of being tracked by Google Analytics across all websites that you visit and which use Google Analytics, you can do so by visiting this part of Google’s website http://tools.google.com/dlpage/gaoptout. At Opus Mosaic we only keep information on our customers with permission and never sell/give any details to a third party. We hold all customer information in strictest confidence and are fully PCI standard compliance.